Contact Us

Got a question about one of our rankings, spotted something that needs updating, or want to flag your own experience with a crypto casino? This page covers how to reach the rgvfc.com team and what we can (and can't) help with.

How to reach us

The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page URL, and a clear description of your question or concern — so we can look into it properly. We aim to respond within a few business days, though volume can occasionally push that out a little.

What we can help with

• Corrections to bonus terms, coin support, licensing details, or anything else on a review page that looks out of date or inaccurate
• Questions about how we score and rank sites, including why one operator ranks above another
• General feedback on a casino you've used — both positive and negative reports help us keep coverage current
• Enquiries from operators or partners about being reviewed or listed
• Reports of broken links, outdated offer details, or technical issues with the site itself

What we can't help with

We're an independent research and comparison resource, not a casino operator, payment processor, or customer support desk for any of the sites we review. That means there are a few things we're simply not positioned to resolve:

• Account or deposit issues: if you're having trouble with a withdrawal, a locked account, or a bonus dispute at a specific casino, that has to go through the casino's own support team — we have no access to player accounts or transaction records.
• Tax or legal advice: we can point you to general information about how gambling winnings and crypto gains are typically treated, but for anything specific to your situation you should consult a qualified tax or legal professional.
• Guaranteed outcomes: we can't advise on strategies to win, and we won't respond to requests along those lines — outcomes at any casino game are never guaranteed, and crypto values can move independently of anything happening at the table.

If you're dealing with a specific casino problem

Start with the operator's own support channel — most crypto casinos offer live chat or a support ticket system, and the material terms of any bonus (wagering requirements, time limits, eligible games) should be listed on their promotions page. If a dispute genuinely can't be resolved with the operator, escalating to the licensing body named in that casino's footer (commonly a Curaçao or Anjouan authority) is the usual next step, though offshore licensors vary widely in how actively they mediate player complaints. For background on how licensing and legal status work for US players generally, our Responsible Gambling page and Terms and Conditions are worth reading first.

Feedback on our reviews

Our ratings are built from research into publicly available information — coin support, licensing pages, published bonus terms, and payout policies — not from playing or depositing at these sites ourselves. If your real-world experience with a casino's payout speed, verification requirements, or support quality differs from what we've published, tell us. That kind of feedback is genuinely useful and can prompt us to revisit a listing.

Before you get in touch about eligibility

A lot of the messages we get are really questions about whether a particular site is available or legal in a specific state. We can give general context — offshore crypto casinos operate in a legal grey area for US players, they're licensed outside the US rather than by any American regulator, and some states are more restrictive than others — but we can't confirm your personal eligibility. That depends on your state's current laws, which you should check yourself or with a legal professional before signing up anywhere.

If you'd like to know more about who we are and how we approach this coverage, see our About Us page.

A note on responsible gambling

If you or someone you know is struggling with gambling, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos are not required to offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth setting your own limits before you play. All content on this site is intended for adults only — the minimum age is 18 or 21 depending on the casino and your state's rules, and nothing here is intended for anyone under that age.